Privacy Policy

Introduction

Petal Pro is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application and services.

Information We Collect

We collect the following types of information:

• Email Address: Collected for account authentication via email one-time password, Google OAuth, or Apple Sign-In.
• Photos and Videos: Images you capture or upload for editing within the app.
• User Identifiers: Unique identifiers associated with your account for authentication and service delivery.
• Device and Notification Data: Device identifiers, platform, app version, and push notification tokens so we can deliver notifications reliably and avoid sending them to the wrong devices (for example, if multiple people share an account).
• Purchase Information: Subscription status and credit usage to manage your account and access to features.
• Usage Data: Information about how you interact with the app, such as features used and credits consumed.

How We Use Your Information

We use the information we collect to:

• Provide and maintain our service, including processing your images with AI technology
• Authenticate your account and manage your subscription
• Track usage quotas and manage free and paid features
• Send important service updates, including image completion, credit refreshes, and announcements
• Analyze app usage to improve features and user experience
• Measure and improve our marketing so we can reach more florists around the world
• Ensure security and prevent fraud

Image Processing

Photos you upload are processed to deliver the editing features you request. We store uploaded and generated images only as long as needed to provide the service and allow you time to download your results. All images are deleted within 7 days of creation.

Third-Party Services

We work with trusted third-party service providers to operate our app, including:

• Authentication and database services
• AI image processing providers
• Subscription and payment management (payments are processed by the app stores; we do not collect or store payment details)
• Hosting and analytics services
• Push notification delivery services
• Attribution and marketing measurement services
• Email delivery services

These providers only access your information as necessary to perform their functions and are obligated to protect your data.

Data Retention

• Photos: Retained for up to 7 days so you can download results, then permanently deleted.
• Account Data: Retained while your account is active to provide ongoing service.
• Push Notification Data: Retained until disabled, revoked, or your account is deleted.
• Usage Logs: Maintained to analyze app performance and improve user experience.

Some information may be retained longer where required for legal, security, or fraud-prevention purposes.

Data Security

We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to your information
• Ask questions about our privacy practices

To exercise these rights or if you have privacy-related questions, please contact us using the information below.

Children's Privacy

While our app is not specifically directed at children under 13, we do not knowingly collect personal information from children in a manner that would require parental consent under applicable laws. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this policy. Your continued use of the app after changes are posted constitutes your acceptance of the updated policy.

Account Deletion

If you choose to delete your account, we will remove or de-identify your personal information within our systems. We may retain certain information where required for legal, billing, security, or fraud-prevention purposes.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: support@petalprotechnologies.com